Frequently Asked Questions
How do I return products?
Click here, to get to our return portal and get more infos about how to return.
When will I receive my reimbursement?
You will be reimbursed within 10 working days from the date of deposit of your package. We will send you an email confirming the refund.
The refund will then be visible on your bank statement within 5 working days.
The price of the returned product will be reimbursed using the same payment method that you used for the purchase.
Can I exchange a product for a different product or size online?
We’re sorry, but it is not possible to exchange products or size. Please place a new order.
Partial delivery: An item in my order is now sold out. What happens to my money?
The refund of the missing item(s) will be visible on the same payment method that was used to pay for the initial order. 
Your money should then be back with you within 7 business days.
How can I track my shipment?
The shipping confirmation email will include a tracking link, with which you can follow the status of your shipment online.
How can I cancel or change my order?
Unfortunately, for technical reasons it is not possible to change or cancel an order. Click here, to get to our return portal and get more infos about how to return.
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